Offline Display

If your screen shows a PamiTV Display Offline or a pink Smartify static screen, your display is likely offline. Please use our Display Offline – Quick Reference Guide (QRG)  to get it back online so that ads will run and your business shares in the revenue those ads generate. 

How do I update network passwords on my display?

Please follow Step 2 in our Display Offline – Quick Reference Guide (QRG)  to get it back online.

What do I do if my display is damaged?

Submit a ticket and describe the damage.

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Payments

Our FAQ section is designed to quickly provide answers to the most commonly asked questions about payments, helping you resolve issues without the need for further support.

What are residual payments?

According to your agreement with PamiTV, you may earn a percentage of the revenue generated by the ads that run on your display.  These are residual payments.

When are payments issued?

PamiTV issues residual payments annually on 2/15.

How are payments issued?

Residuals are paid via ACH or Zelle. Use our ACH Form to provide or confirm your banking or Zelle details.

How much will my residual payment be?

Actual payouts depend on the revenue generated by the ads running at your location.  This varies from month to month and by location.

My residual payment is lower than I expected

Use the button below to submit a ticket and we will research and get back to you.

What determines the revenue generated on my display?

The revenue depends on the number and frequency of paid advertisements that run on the display.

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Display Updates

If your display needs to be moved, removed or changed for any reason, please submit a ticket and we will contact you. 

I’d like to move my display within my store, how do I do that?

Please submit a ticket and we’ll discuss options with you. We want to ensure the location maximizes the number of customers who see and act on the ads. Placement at or near the point of purchase is the best way to do that.

How do I change the active hours for my display?

Please submit a ticket and specify the preferred hours of each day you would like the display to run.  NOTE: displays must run for a minimum of 14 hours per day.

My business has closed; how do I return my display to PamiTV?

Please submit a ticket and we’ll arrange to have the display removed.

My business is changing locations; can I bring the display to my new location?

Maybe!  Please submit a ticket with the new address.  We will research and let you know if the new location qualifies.

I sold my business, can the new owner keep the display?

Possibly!  Please submit a ticket below.  We will work with the new owner to get a new agreement with them.

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Advertisers

Paid advertising varies from day to day and location to location. It does typically take 3-6 months after installation to see the volume of ads build up. 

How many ads do I get for my business?

You get up to 3, fifteen second video ads for your business at no charge.

Who creates my ads?

We can provide specifications for you to create your own ads, or the PamiTV team will create them for you.  There is no charge for your 3 included ads.  Please use our Ad Creation form to provide  input to the PamiTV team.

If you want to create your own ads, see our Ad Template Guidelines for ad layout, file types and size limits.

When do my ads begin to run?

Our goal is to have your ads running when your display is installed.  We do need your assistance with this, so please submit your input via the Ad Creation form to let our team know your requests 1-2 weeks prior to that date.

What brands will I see advertised on my display? Can I choose them?

Examples of our valued brand advertisers include Amazon, British Airways, General Motors, etc. While you cannot select the advertisers, you are able to  block certain advertisers or categories of advertisers.  We do welcome referrals and introductions to brands you would like to see on your display.

Why don’t I see more national or regional ads running on my display?

Paid advertising varies from day to day and location to location. It does typically take 3-6 months after installation to see the volume of ads build up.

How frequently can I change my ads?

Up to twice per year at no charge. Ads can be updated more often at $125/change, and $100/ slot. If you need to simply update information on one of your   current ads (such as store hours, website, phone number, etc.) please submit a ticket with the information that needs to be updated, and we will make that change for you at no charge.

How do I get a new ad created?

Please use our Ad Creation form to provide input/requests for the PamiTV team.  You are allowed to change ads twice per year at no charge.

How long will my ad be and how often will it play?
Ads can be video or static (video is preferable) and can be 7-30 seconds long.   They run in a 2-minute loop and our displays are active  for a minimum of 14 hours per day. See our Ad Template Guidelines Ad Template Guidelines for file types and size limits. There is a place in the Brand Campaign form where you can upload these files.

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New Service Requests

Do you know a brand or advertiser who would like to run ads on a PamiTV display? Are you interested in having a display placed at your business? Please click on the Contact PamiTV button below and a PamiTV sales representative will contact you.

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General

In this section, you will find answers to common questions about partnering with PamiPOP. From onboarding and integration details to support resources and revenue opportunities. It’s designed to give you the clarity and confidence you need to succeed as a valued partner in our network.

What is PamiTV?

PamiTV is a retail media network specializing in digital point-of-purchase advertising.  

What is Retail Media?

Retail media refers to advertising placements within a retailer’s digital or physical environment, designed to influence customers at the point of purchase. It allows brands to promote their products directly to consumers while they are actively shopping, leveraging the retailer’s platform and customer data. This can include on-site ads within a retailer’s website or app, as well as off-site ads on other platforms that target the retailer’s audience.   

What is PamiPOP Terminal?

PamiPOP terminal is a one of a kind payment terminal that features a high-resolution screen for video ads. It works with hundreds of point of sale solutions and the top North American payment processors. It is designed to replace the standard pin pads that work with point of sale solutions.

Is PamiTV in the US only? What regions are available?

We operate in the US including all 50 states, Guam and PR. PamiTV focuses on the US today and expects to be able to offer services outside the US in the future. If you would like to review an opportunity for marketing services outside the US please call our sales team for more information.

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Partnering

Our Partnering section is designed to quickly provide answers to the most commonly asked questions about partnering with PamiTV helping you get answers without the need for further support.

How do I partner with PamiTV?
We would love to talk to you about becoming a referral partner.  Complete this form and someone will reach out to you: ____ or you can contact our sales team  sales@pamitv.com or call (727) 306-8123.
What are the benefits of partnering with PamiTV?

Retail media is growing and will inevitably reach your merchants.  PamiTV provides you an opportunity to participate in that revenue and provide a differentiated value added service to your clients

How does PamiTV support their partners?

We have a dedicated team of channel managers that will help train and facilitate new sales for partners. We don’t compete with our channel partners so we can be completely focused on your success.

How much will my residual payment be?

Actual payouts depend on the revenue generated by the ads running at your location.  This varies from month to month and by location.

My residual payment is lower than I expected

Use the button below to submit a ticket and we will research and get back to you.

What determines the revenue generated on my display?

The revenue depends on the number and frequency of paid advertisements that run on the display.

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Merchant Value

Our Merchant Value section is built to give merchants quick, clear insights into the benefits of working with PamiPOP. It’s designed to highlight the tools, resources, and advantages available to you—helping you understand the value of collaboration without the need for extra support.

How does PamiTV support their merchants?

Merchants will have access to the latest Retail Digital Technology designed to help extend their digital brand and develop insights to customer buying habits. The PamiTV merchant success teams will be able to quickly identify support needs and manage the process to a successful close.

What are the benefits to the merchant?

The merchant gets three 15 second ad slots on the display to advertise their products, services and specials.  These can be used to promote loyalty sign-ups, events, high-margin items, impulse buys, etc. This is designed to increase average ticket spend and encourage repeat business.   Our team will work with the merchant to create the ads for them.  In addition, the merchant receives a revenue share from the paid ads that run on their display. 

What verticals/merchants are a good fit?

 PamiPOP is designed for retail and counter service hospitality.  Service businesses (such as salon/spa, medical, automotive)  can also be a great fit.   

I sold my business, can the new owner keep the display?

Possibly!  Please submit a ticket below.  We will work with the new owner to get a new agreement with them.

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Support

Our Support section is designed to provide you with quick, straightforward answers to the most common questions. It’s built to save you time by offering helpful guidance and resources—so you can get the support you need without waiting for further assistance. If your question isn’t listed below, simply click the Contact PamiTV button to reach our team directly.

Who do I contact if a customer needs support?
Contact our client success team support@pamitv.com or call ​(727) 306-8876.

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Displays

In this section, you will find answers to frequently asked questions from merchants. Covering installation, day-to-day use, customer engagement, and revenue benefits. It’s built to help you get the most value out of your PamiPOP displays and simplify every step of the process.

How do I get a PamiTV display for my business?

If you are interested in getting a PamiTV display for your business, please contact our sales team  sales@pamitv.com or call (727) 306-8123.

I sold/closed my business, what do I do now?

Please submit a ticket below and we will walk you through available options.

My business is changing locations; can I bring the display to my new location?

Maybe! Please submit a ticket with the new address. We will research and let you know if the new location qualifies.

How do I change the active hours for my display?

Please submit a ticket and specify the preferred hours of each day you would like the display to run.

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Offline Displays

Find quick answers to common questions about your PamiPOP displays—from setup and active hours to internet changes or troubleshooting your terminal. This section is here to keep your displays running smoothly and maximize their value.

I changed my Internet provider, router, network connection or password since my PamiTV display was installed, how do I change that?

For 55″ displays, please follow Step 2 in our Display Offline – Quick Reference Guide (QRG) to get it back online.

My PamiPOP terminal isn't working.

Please contact your Point of Sale provider regarding terminal related requests, or click here for the terminal install guide to troubleshoot.

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Payments

Our FAQ section is designed to quickly provide answers to the most commonly asked questions about payments, helping you resolve issues without the need for further support.

I have questions about my residual payment?

Please submit a ticket with your specific residual payment question.

When and how are payments issued?

Residuals are paid via ACH or Zelle. Use our ACH Form to provide or confirm your banking or Zelle details. PamiTV issues residual payments annually on 2/15.

My question is not here.

Ads

This section provides answers to everything you need to know about PamiPOP ads. From how long ads run and creating new campaigns to managing all the content displayed, you’ll find clear guidance to help you make the most of your advertising.

How long will my ad be and how often will it play?

Ads can be video or static (video is preferable) and can be 15-30 seconds long. See our Ad Template Guidelines Ad Template Guidelines for file types and size limits. There is a place in the Brand Campaign form where you can upload these files.

How do I get a new ad created? And how frequently can I change my ads?

Please use our Ad Creation form to provide input/requests for the PamiTV team. You are allowed to change ads twice per year at no charge. Up to twice per year at no charge. Ads can be updated more often at $125/change, and $100/ slot. If you need to simply update information on one of your current ads (such as store hours, website, phone number, etc.) please submit a ticket with the information that needs to be updated, and we will make that change for you at no charge.

Who creates my ads?

You get up to 3, fifteen second video ads for your business at no charge. We can provide specifications for you to create your own ads, or the PamiTV team will create them for you. There is no charge for your 3 included ads. Please use our Ad Creation form to provide input to the PamiTV team. If you want to create your own ads, see our Ad Template Guidelines for ad layout, file types and size limits. If you want to create your own ads, see our Ad Template Guidelines for ad layout, file types and size limits.

There is a brand/vendor that wants to advertise on my display. Is that possible?'

Yes it is! Please click the Contact PamiTV button below and PamiTV sales representative will contact you.

What brands will I see advertised on my display? Can I choose them?

Examples of our valued brand advertisers include Amazon, British Airways, General Motors, etc. While you cannot select the advertisers, you are able to block certain advertisers or categories of advertisers. We do welcome referrals and introductions to brands you would like to see on your display.

What brands will I see advertised on my display? Can I choose them?

Examples of our valued brand advertisers include Amazon, British Airways, General Motors, etc. While you cannot select the advertisers, you are able to block certain advertisers or categories of advertisers. We do welcome referrals and introductions to brands you would like to see on your display.

When do my ads begin to run?

Our goal is to have your ads running when your display is installed. We do need your assistance with this, so please submit your input via the Ad Creation form to let our team know your requests 1-2 weeks prior to that date.

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General

In this section, you will find answers to the most common questions from brands using PamiPOP. Covering campaign setup, performance insights, and best practices for reaching customers at checkout. It’s your quick guide to maximizing the impact of your retail media investments.

What is PamiTV?

PamiPOP is a point-of-purchase media channel that transforms the pin pad into a 4K advertising display. It reaches shoppers during checkout—the moment they’re making final purchase decisions.

Where are PamiPOP Devices located?

PamiPOP terminals are integrated directly into payment terminals at retail checkout counters. This guarantees visibility because every customer must interact with the pin pad to complete their transaction.

Do you provide proof of play?

We provide proof of play at the conclusion of a campaign

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Advertising

Get quick answers on ad duration, loop timing, minimum commitments, and how to update or modify campaigns—everything you need to maximize your PamiPOP advertising.

How long is the ad loop?

Loops are between 2-4 minutes on average.

How long are the ads?

PamiPOP supports high-resolution video and static images. Assets are optimized for 4K display, short-form attention, and checkout timing. 7-30 second ad slots are available.

Do you have a minimum commitment?

We do not have a minimum commitment.

Can I change my ad during a campaign?

Yes!

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Pricing

Find answers to common questions about PamiPOP pricing, including plans, commitments, and what’s included. If your question isn’t listed below, simply click the Contact PamiTV button for direct support.

What is the cost structure?

Pricing is based on campaign length, location count, and impression delivery. Packages can be scaled from regional tests to national rollouts.

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Technical

This section provides answers to the most common technical questions from brands using PamiPOP. From measuring campaign results and understanding reporting, to choosing between static or video content, targeting the right audiences, and managing other ad-related details—you’ll find clear guidance to simplify the process. It’s designed to help you make confident decisions, keep campaigns running smoothly, and get the most impact from every placement.

How are results measured?

Brands receive detailed reporting that includes ad impressions, play counts, and redemption data when tied to offers, coupons, or loyalty programs.

Is ad content static or video?

PamiPOP supports high-resolution video and static creative. Assets are optimized for 4K display, short-form attention, and checkout timing.

Can I target specific business types or regions?

Yes. Campaigns can be tailored by geography, busniess type, or market segment, ensuring your ads run where they’re most effective.

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Navigating the FAQs

To find the answers you are looking for, start by selecting the tab that fits you best. If your question is about our 55″ Urban Panels, choose Urban Panel. If you are a partner, everything you need is under PamiPOP Partners. If you are a merchant, go to PamiPOP Merchants. If you are a brand, use PamiPOP Brands. If you are unsure or can’t find what you’re looking for, click the Contact Support button to contact PamiTV directly.

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